Remote monitoring of installations

Remote monitoring and management of installations in Cáceres, Badajoz and across Extremadura

Remote monitoring and management lets you view, adjust and monitor an installation without being on site. At ACIPro we connect the HVAC, boiler rooms, chillers and other building services in your buildings to a secure supervisory system, and alert you when something isn't right. We work across Extremadura and neighbouring provinces in Spain.

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Reply within 24 working hours · Across Extremadura and neighbouring provinces in Spain

What is remote monitoring and management?

Remote monitoring and management means running an installation from a distance: viewing its status, receiving its alarms, changing schedules and setpoints and reviewing how it has performed, from a computer, tablet or mobile phone. It is the remote side of a building management system.

Without remote monitoring, most problems are discovered late: when a user complains about the cold, when a high bill arrives or when a fault has already stopped the equipment. With remote monitoring, the installation raises the alert itself and many adjustments can be made without travelling to site.

The building doesn't have to be new. In existing installations we integrate the controllers that already communicate and add those that are missing, so remote monitoring covers everything important without replacing the plant.

Which installations can be monitored remotely?

Almost any equipment with a signal or a communication protocol can be brought into remote monitoring. The most common in our projects:

HVAC: air handling units, fan coil units, heat recovery units, heat pumps and air treatment units.
Heating and cooling generation: boiler rooms, chillers, air-source heat pumps and buffer tanks.
Domestic hot water: storage and return temperatures, anti-legionella programmes.
Ventilation and extraction: schedules, airflow rates and run and fault statuses.
Electricity and energy: meters, power quality analysers, self-consumption solar PV and electrical panel statuses.
Other equipment: pumping, lighting or any run, fault or level signal worth monitoring.

Communication uses open protocols (BACnet, Modbus, KNX or LonWorks), so equipment from different manufacturers can coexist. We explain this in open BMS integration.

We will reply within 24 working hours with an initial assessment.

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How we set up remote monitoring

Every project starts by finding out what is there and what needs to be monitored. After that we always follow the same order:

Points list. Signals, alarms and setpoints for each item of equipment, with its protocol. That way you know what you will see before you approve the quote.
Controllers and communications. We integrate what is already there and add controllers where needed, with workshop-tested panels.
Supervision. Niagara 4 platform with Honeywell equipment, our own graphics for each item of equipment, alarms, schedules and trends. If your building already has EcoStruxure Building Operation or Siemens Desigo, we integrate it.
Secure remote access. Encrypted connection, individual user accounts and a segregated control network, following the principles of the ISA/IEC 62443 series.
Handover and training. Documentation, final points list and training for maintenance staff and users on their own installation.

Every point is named according to our naming database and tagged with Project Haystack. It may seem like a detail, but it is what ensures any technician can understand the installation five years from now.

Alarms that reach the person who needs to act

Remote monitoring with hundreds of alarms that nobody looks at is useless. That's why we take the time to decide which alarms exist, their priority and who receives them:

Critical alarms (heating or cooling generation shutdown, out-of-range temperature in sensitive areas) with immediate notification.
Maintenance alerts (dirty filter, run hours, drifting sensor) grouped for the next visit.
Delays and conditions so that a normal start-up doesn't trigger false alarms.
A log of who acknowledged each alarm and when.

If you take out the service with us, the alarms also reach our technical team, who check remotely and resolve whatever can be resolved without a site visit.

Tell us about your building and what concerns you. We'll tell you where to start.

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Remote monitoring of multiple buildings from a single workstation

Town councils, associations of municipalities, companies with multiple sites and chains of premises all have the same problem: buildings spread out with no way of knowing what is happening in each one. Remote monitoring brings them together in a single supervisory system:

Map or list of buildings with their status and active alarms.
Schedules per building, with a calendar of public holidays and closures.
Consumption comparison between similar buildings.
Role-based access: a school caretaker doesn't need to see the same as the council's technical officer.

We say more about this case in HVAC control in public buildings.

From remote monitoring to savings and predictive maintenance

Once the data is coming in, it can be put to use far beyond alarms:

Monthly reports on operation and energy, with charts to review every change against real data.
Predictive maintenance: trends in temperatures, pressures, consumption and run hours to anticipate faults.
Automated fault detection (FDD): rules that check every day for leaking valves, equipment running out of hours or drifting sensors.
Energy management: consumption tracking and support with ISO 50001 and carbon footprint calculation.

In our experience, optimising HVAC control delivers savings of 15–40%, with typical payback periods of 2–4 years, depending on the starting point. If the upgrade reaches class B under UNE-EN ISO 52120-1, part of the investment can be funded through Energy Savings Certificates (CAE, the Spanish scheme; TER050 measure sheet).

Call us or message us on WhatsApp on +34 634 456 471 and we'll go through it with you.

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Case study

Multiplex cinema complex in Extremadura: remote monitoring and adjustments based on real data

HVAC for a multiplex cinema complex with chillers, air handling units and seven screens, each with its own temperature sensor. With remote monitoring we track how each item of equipment is performing and review the changes every month.

What we did

Remote tracking of supply, return and room temperature trends for each screen
Chiller schedule matched to screen opening hours
Staggered start-up of the air handling units, which previously all started at once
Correction of the buffer tank setpoint and adjustment of a three-way valve
Monthly report with charts to review every change against real data

I want results like this

Frequently asked questions

What is remote monitoring and management of installations?

It is the remote management of a building's technical installations: viewing their status, receiving alarms, changing schedules and setpoints and reviewing historical data from a computer or mobile phone, via a secure connection. It lets you detect problems before users notice them and make many adjustments without travelling to site.

Can remote monitoring be added to an old installation?

Yes, in most cases. We integrate the controllers that already communicate and add new controllers where there is no communication, reusing sensors, actuators and wiring that are in good condition. Before quoting, we review what is there so we can tell you what can be reused.

Is it safe to connect the installation to the internet?

The installation is never exposed directly to the internet. Remote access is via an encrypted connection, with individual user accounts and the control network segregated from everything else, following the principles of the ISA/IEC 62443 series. That way it can be managed remotely without exposing the system.

What is the difference between remote monitoring and a BMS?

The BMS (building management system) is the set of controllers, communications and supervision that controls the building. Remote monitoring is the ability to use that system from a distance and receive its alarms outside the building. A properly installed BMS includes remote monitoring, and remote monitoring requires a minimum level of control in the building.

Can I monitor several buildings remotely from the same workstation?

Yes. All the buildings are connected to a common supervisory system with their status, alarms and schedules, and consumption can be compared between them. This is standard practice for town councils, companies with multiple sites and chains of premises.

Do you work outside Cáceres?

Yes. We install and maintain remote monitoring systems across Extremadura (Cáceres, Badajoz, Mérida, Plasencia and the rest of the region) and in neighbouring provinces in Spain. Once up and running, much of the service is delivered remotely.

What does a remote monitoring contract include?

It depends on what you need: alarm reception and management, remote checks, a monthly operation and energy report, scheduled preventive visits and backups of the programming. We tailor it to the installation and the level of service you want.

Call us or message us on WhatsApp on +34 634 456 471 and we'll go through it with you.

Talk to a technician WhatsApp +34 634 456 471

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References and manufacturers

Do you have a control system that nobody knows how to maintain?

We review your installation and tell you what can be reused, what should be replaced and how much you could save.

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